I want you to tell me what you think about game moderators, I have already had a few people tell me to make a topic so I did ^^
Here is a quote from Cana about the topic, this may also help with thoes bug reports! Thanks Cana ^^
WQ Coordinator wrote:Well, Nightly-howler asked for my two cents, so here it is. Good luck getting through it all.
I don't personally support specified in-game moderators mostly because it may lead people to believe that the in-game moderators would be the only people who can report, when really, I want to encourage every single person who has ever seen inappropriate language or behavior to take the time to report it. I would love it if we could allow specific users to go into a game without taking up a space (be invisible, basically), but that would require quite a bit of new programming, and we unfortunately don't have the funding for something like that. That's the same story for an in-game report button... we actually discussed that but decided against it mostly because of the amount of spam it would create.
While we can't add new programming, we have already programmed an official list of rules (the same one as in the FAQ) that shows up before you start a game that you have to click to 'agree' to in order to play. So having a clear set of rules actually within the game should help people realize what is and isn't appropriate for WolfQuest. If we have space, we'll also include the link to the abuse report form within those rules. We also changed every page within the WolfQuest website to include a link to report abuse, rather than having the page hidden and sometimes hard to find.
With more and more people being aware of how to send in a proper abuse report, I've received quite a few that can actually lead to a warning or ban because that person included proof. Prior to the last 6 months or so, it was fairly rare to receive an abuse report with proof, and I, for the most part, had to just delete them all. So this has been a really great change and I think has helped deal with some of the behavior.
So I don't want to make my post super long, but I'll add this since it seems like it's not super clear to everyone what happens when you send an abuse report. When you send an abuse report, here's what happens:
So with all this means that if I'm at all behind on reading e-mails or have a lot of reports to go through, it may take a few weeks before an inappropriate player is warned or banned. I'm trying to do things more quickly than I used to, but can't always guarantee an immediate response. I receive about 30-50 abuse reports daily, about half of which are just gibberish or repeat e-mails but still take time to go through.
- You receive an automated e-mail and the abuse report shows up in my inbox.
- I go through each abuse report (delete gibberish) and take note of inappropriate players
- If the report included proof, I either make a note to warn/ban the player when I receive more reports to deal with at one time, or I warn/ban them immediately.
- If the report does not include proof but does report something that's not allowed, I take note of the username and make a list for the moderators to look out for while patrolling games.
- If the report includes a word that shouldn't be allowed (like 'breading'), I add it to the list of words to filter out of the game, and that's updated once monthly.
But no matter what, long story short, if everyone who sees inappropriate behavior reports it properly with proof, I'm more than willing to deal with receiving more reports if it means we're removing inappropriate players and future inappropriate behavior.